myGovID is now myID. It has a new name and look – but you can continue to use it the same way. Find out more.

Help

Find answers to the most common questions we get about setting up or using myID.

Top enquiries

Setting up your myID again, achieving a Strong identity, updating details and accessing services using the myID app.

Verifying your ID

Verifying your documents and photo.

Managing your myID

Using myID on new or multiple devices, updating your details, compatibility and accessibility.

Error codes or messages

Guide to error codes and messages when setting up, managing or using your myID.

Accessing online services

Using your myID to access online services.

Contact us

How to contact us if you need help or to provide feedback.