Planned system maintenance: From 11:30 pm AEDT Friday 7 November to 11:00 am AEDT Saturday 8 November myID will be unavailable due to system maintenance.
Help
Find answers to the most common questions we get about setting up or using myID.
Setting up myID again, achieving a Strong identity strength, updating details and accessing services using the myID app.
Verify your documents and photos.
Using myID on a new or multiple devices, updating your details, compatibility and accessibility.
Guide to error codes and messages when setting up, managing or using your myID.
Using your myID to access online services.
How to contact us if you need help or to provide feedback.