Beta
We’ve updated the myID website.
During the beta, you can still access the legacy myID websiteExternal Link. In the case of any discrepancies, this website is the source of truth.
How to contact us if you need help or to provide feedback.
Last updated 29 April 2025
The myID website has support materials and is updated regularly.
If you received an error:
You can join in a discussion or ask a question on ATO Community.Opens in a new window
Speak to a customer service representative
Operating hours
Our contact centres are closed on Australian public holidays.
myID offers a greater level of security because it uses document verification, rather than just username and password credentials and SMS verification codes.
If you suspect the security of your myID has been compromised – for example, that someone has inappropriately accessed your personal information – report it immediately.
Contact our support line
Operating hours
Our contact centres are closed on Australian public holidays.
For more information and tips about myID security and staying safe online, see Protecting your Digital ID.
We are continuously working to improve the myID app. You can help us by providing feedback. If you've experienced an issue or error, provide as much detail as possible to help us investigate.