Contact us
How to contact us if you need help or to provide feedback.
Last updated 5 October 2026
The myID website has support materials and is updated regularly.
If you received an error:
- with your documents while setting up, see Verifying your ID
- using myID, see Error codes and messages.
You can join in a discussion or ask a question on ATO Community.Opens in a new window
Speak to a customer service representative
Phone our support line on 1300 287 539 (select option 2, then option 1 for myID enquiries) between 8:00 am to 6:00 pm, Australian local time, Monday to Friday.
Our contact centres are closed on Australian public holidays.
Translating and Interpreting Service
If you would like to speak to us in a language other than English, phone the Translating and Interpreting Service (TIS National).
This free service provides an interpreter in one of these available languagesExternal Link. The service will connect you and an interpreter to us so we can help with your query.
If you're:
• in Australia, phone 13 14 50 between 8:00 am to 6:00 pm Monday to Friday
• outside Australia, phone +61 3 9268 8332 between 8:00 am to 6:00 pm Monday to Friday.
TIS National does not provide interpreting services for Indigenous languages. Information about Indigenous interpretersExternal Link is available on the National Indigenous Australians Agency website.
Call services for hearing or speech/communication difficulties
If you are d/Deaf, hard of hearing or have a speech/communication difficulty you can contact us through the National Relay ServiceExternal Link (NRS), as follows:
1. Contact the NRS through your preferred NRS call channel, detailed in NRS call numbers and linksExternal Link between 8:00 am to 6:00 pm Monday to Friday.
2. Give the NRS our support number, 1300 287 539 (select option 2, then option 1 for myID enquiries).
Overseas enquiries
If you are ringing from outside Australia and you are comfortable speaking English, phone +61 2 6216 1111 between 8:00 am to 5:00 pm (AEDT) Monday to Friday and ask for your call to be transferred to the myID support line 1300 287 539 (select option 2, then option 1 for myID enquiries).
myID offers a greater level of security because it uses document verification, rather than just username and password credentials and SMS verification codes.
If you suspect the security of your myID has been compromised – for example, that someone has inappropriately accessed your personal information – report it immediately.
Speak to a customer service representative
Phone our support line on 1300 287 539 (select option 2, then option 2 for compromised myID enquiries) between 8:00 am to 6:00 pm, Australian local time, Monday to Friday.
Our contact centres are closed on Australian public holidays.
For more information and tips about myID security and staying safe online, see Protecting your Digital ID.
Translating and Interpreting Service
If you would like to speak to us in a language other than English, phone the Translating and Interpreting Service (TIS National). This free service provides an interpreter in one of these available languagesExternal Link. The service will connect you and an interpreter to us so we can help with your query.
If you're:
• in Australia, phone 13 14 50 between 8:00 am to 6:00 pm Monday to Friday
• outside Australia, phone +61 3 9268 8332 between 8:00 am to 6:00 pm Monday to Friday.
TIS National does not provide interpreting services for Indigenous languages. Information about Indigenous interpretersExternal Link is available on the National Indigenous Australians Agency website.
Call services for hearing or speech/communication difficulties
If you are d/Deaf, hard of hearing or have a speech/communication difficulty you can contact us through the National Relay ServiceExternal Link (NRS), as follows:
- Contact the NRS through your preferred NRS call channel, detailed in NRS call numbers and linksExternal Link between 8:00 am to 6:00 pm Monday to Friday.
- Give the NRS our support number, 1300 287 539 (select option 2, then option 2 for compromised myID enquiries).
Overseas enquiries
If you are ringing from outside Australia and you are comfortable speaking English, phone +61 2 6216 1111 between 8:00 am to 5:00 pm (AEDT) Monday to Friday and ask for your call to be transferred to the myID support line 1300 287 539 (select option 2, then option 2 for compromised myID enquiries).
We are continuously working to improve the myID app. You can help us by providing feedback. If you've experienced an issue or error, provide as much detail as possible to help us investigate.