How to contact us if you need help or to provide feedback.
General support
General support Press enter to expand or collapse sectionThe myID website has support materials and is updated regularly.
If you received an error:
- with your documents while setting up, see Verifying your ID
- using myID, see Error codes and messages.
You can join in a discussion or ask a question on ATO Community.
Speak to a customer service representative
- Phone our support line on 1300 287 539 (select option 2, then option 1 for myID enquiries).
- If you have difficulty speaking or understanding English, phone us using the Translating and Interpreting Service (TIS) on 13 14 50.
- For callers who have difficulty hearing or speaking to people on the phone, contact the National Relay Service (NRS) and give them our support number, 1300 287 539 (select option 2 for myID enquiries).
- If you are overseas, phone +61 2 6216 1111 and ask for your call to be transferred to the myID support line.
Operating hours
- 8:00 am to 6:00 pm, Australian local time, Monday to Friday
- Overseas support line – 8:00 am to 6:00 pm AEDT, Monday to Friday
The myID support line will be closed from midday 12:00 pm (local time) on Tuesday 24 December 2024 and re-open at 8:00 am (local time) on Thursday 2 January 2025.
Our contact centres are closed on Australian public holidays.
Inappropriate access to your myID or personal information
Inappropriate access to your myID or personal information Press enter to expand or collapse sectionmyID offers a greater level of security because it uses document verification, rather than just username and password credentials and SMS verification codes.
If you suspect the security of your myID has been compromised – for example, that someone has inappropriately accessed your personal information – report it immediately.
Contact our support line
- Phone our support line on 1300 287 539 (select option 2, then option 2 for compromised myID enquiries).
- If you have difficulty speaking or understanding English, phone us using the Translating and Interpreting Service (TIS) on 13 14 50.
- For callers who have difficulty hearing or speaking to people on the phone, contact the National Relay Service (NRS) and give them our support number, 1300 287 539 (select option 2 for myID enquiries).
- If you are overseas, phone +61 2 6216 1111 and ask for your call to be transferred to the myID support line.
Operating hours
- 8:00 am to 6:00 pm, Australian local time, Monday to Friday
- Overseas support line – 8:00 am to 6:00 pm AEDT, Monday to Friday.
The myID support line will be closed from midday (local time) on Tuesday 24 December 2024 and re-open at 8:00 am (local time) on Thursday 2 January 2025.
Our contact centres are closed on Australian public holidays.
For more information and tips about myID security and staying safe online, see Protecting your Digital ID.
Provide feedback about the myID app
Provide feedback about the myID app Press enter to expand or collapse sectionWe are continuously working to improve the myID app. You can help us by providing feedback. If you've experienced an issue or error, provide as much detail as possible to help us investigate.