Accessing online services

Government online services cannot be accessed from within the myID app.

The myID app lets you securely prove who you are when accessing a government online service, such as myGov.

To access a service with your myID, go to the login page of the service you want to access or find the service in the list of participating services.

Use your myID app to access over 140 government online services.

You can connect your myID to your myGov account and use it to sign in to your myGov account. See Using myID with myGov.

For a list of more than 140 online services you can access using your myID, see Where to use it.

You may see this error if you've bookmarked or started at the myID login page. As there are over 140 services that can be accessed using myID, if you start at the login page then myID won’t be able to determine which service you want to access.

Close the browser and if applicable delete the bookmark. Open a new browser and begin at the service you were trying to access.

If your browser shows the 4-digit code when logging in to an online service, but your app won't let you enter it, you should check that:

• you're on the Home screen of your myID app
• you've provided the correct myID email address.

You can check your email address on the Home screen of your app, or by selecting My identity. If it is different, go back to your browser and enter the corresponding myID email. This should now send the prompt to your app.

Once you're logged in, the timing of your session will depend on the service you're accessing and how long you remain active. If you're inactive for a certain amount of time you will automatically be asked to log in again.

You don’t need mobile phone coverage to use the myID app, but you do require a stable internet connection.

If you’re experiencing issues with your internet connection, try an alternative connection that is more reliable (wi-fi, cellular or mobile broadband).

You may have noticed changes to the login process when accessing some government online services with your myID. This is because myID is part of the wider Australian Government Digital ID System.Opens in a new window

You’ll be given the option to select myID as your Digital ID. You’ll need to provide consent to share the information presented on screen with the service you’re accessing. Depending on the online service you’re accessing, this can be limited to your name, date of birth and contact details.

The Australian Government Digital ID System provides additional privacy and security assurances for you. We won’t know what services you’re accessing and your personal information will remain encrypted and secure.