Accessing online services

If you’re trying to log in to an online service and find you’re being redirected to the myID information site, you should clear your browser cache. The exact way you do this may depend on your device or browser.

Generally, to do this:

1. Go to your browser.
2. Select CTRL + SHIFT + DEL (Windows) or COMMAND + SHIFT + DELETE (Mac) or select the Privacy or History option in your Browser settings and find the option to clear browsing data.
3. For the timeframe, select all time.
4. Select Cookie and Cached data.
5. Select Clear.

To do this on an iPhone:

1. Open your device Settings.
2. Scroll down and select Safari.
3. Select Clear History and Website Data.
4. Confirm by selecting Clear History and Data.

For browser-specific advice, check support information for your browser.

Government online services cannot be accessed from within the myID app.

The myID app lets you securely prove who you are when accessing a government online service, such as myGov.

To access a service with your myID, go to the login page of the service you want to access or find the service in the list of participating services.

Use your myID app to access over 140 government online services.

You can connect your myID to your myGov account and use it to sign in to your myGov account. See Using myID with myGov.

For a list of more than 140 online services you can access using your myID, see Where to use it.

You may see this error if you've bookmarked or started at the myID login page. As there are over 140 services that can be accessed using myID, if you start at the login page then myID won’t be able to determine which service you want to access.

Close the browser and if applicable delete the bookmark. Open a new browser and begin at the service you were trying to access.

If your browser shows the 4-digit code when logging into an online service, but your app won't let you enter it, you may need to check you've provided the correct myID email address. To do this in your app, select My identity and check your myID email. 

Go back to your browser and enter the corresponding myID email. This should now send the prompt to your app.

Once you're logged in, the timing of your session will depend on the service you're accessing and how long you remain active. If you're inactive for a certain amount of time you will automatically be asked to log in again.

You don’t need mobile phone coverage to use the myID app, but you do require a stable internet connection.

If you’re experiencing issues with your internet connection, try an alternative connection that is more reliable (wi-fi, cellular or mobile broadband).

You may have noticed changes to the login process when accessing some government online services with your myID. This is because myID is part of the wider Australian Government Digital ID System.

You’ll be given the option to select myID as your Digital ID. You’ll need to provide consent to share the information presented on screen with the service you’re accessing. Depending on the online service you’re accessing, this can be limited to your name, date of birth and contact details.

The Australian Government Digital ID System provides additional privacy and security assurances for you. The service you’re accessing won’t know you’re using myID, and your myID won’t know what service you’re accessing. Your personal information will also remain encrypted and secure.