Check scheduled maintenance activities that may impact myID.
We schedule maintenance activities to make improvements to myID. This may impact myID in part or in full at the following times:
| Impacted service | Start time | End time |
|---|---|---|
| Verification of Australian Visa, ImmiCard and Citizenship certificates unavailable | Tuesday 29 April 2025 5:00 am AEST | Tuesday 29 April 2025 8:00 am AEST |
| Verification of WA marriage and birth certificates unavailable | Tuesday 29 April 2025 8:00 pm AEST | Wednesday 30 April 2025 12:00 am AEST |
A message will appear in the myID app to inform you when the system is unavailable.
This maintenance is in addition to ATO system maintenance which may impact the performance of myID.
Troubleshooting
If you’re experiencing a system issue or receive an error message, visit Help.