Check scheduled maintenance activities that may impact myID.
We schedule maintenance activities to make improvements to myID. This may impact myID in part or in full at the following times:
| Impacted service | Start time | End time |
|---|---|---|
| myID app | Thursday 5 December 2024 11:30 pm AEDT | Friday 6 December 2024 4:30 am AEDT |
| Verification of Western Australian marriage and birth certificates unavailable | Thursday 5 December 2024 8:00 pm AEDT | Thursday 5 December 2024 10:00 pm AEDT |
| Verification of Tasmania marriage and birth certificates unavailable | Wednesday 11 December 2024 5:00 pm AEDT | Wednesday 11 December 2024 8:00 pm AEDT |
| Verification of Australian visa, ImmiCard and citizenship certificate unavailable | Monday 16 December 2024 5:00 am AEDT | Monday 16 December 2024 8:00 am AEDT |
| Verification of identity documents unavailable | Tuesday 17 December 2024 11:30 pm AEDT | Wednesday 18 December 2024 7:00 am AEDT |
| myID app | Thursday 19 December 2024 11:30 pm AEDT | Friday 20 December 2024 8:00 am AEDT |
A message will appear in the myID app to inform you when the system is unavailable.
This maintenance is in addition to ATO system maintenance which may impact the performance of myID.
Troubleshooting
If you’re experiencing a system issue or receive an error message, visit Help.