We schedule maintenance activities to make improvements to myID. This may impact myID in part or in full at the following times:
System maintenance
Check scheduled maintenance activities that may impact myID.
Last updated 8 May 2026
| Impacted service | Start time | End time |
|---|---|---|
| Full outage | Thursday 14 May 2026 11:30 pm AEST |
Friday 15 May 2026 6:00 am AEST |
| Full outage |
Saturday 23 May 2026 10:00 pm AEST |
Sunday 24 May 2026 9:00 am AEST |
A message will appear in the myID app to inform you when the system is unavailable.
This maintenance is in addition to:
- Document Verification Service scheduled maintenanceExternal Link which may impact verification of your ID documents.
- ATO system maintenanceExternal Link which may impact the performance of myID.
Troubleshooting
If you’re experiencing a system issue or receive an error message, visit Help.