Verifying your ID

Check if a Standard identity strength is required for the online service you’re wanting to access. Some services accept a Basic identity strength.

If a Standard identity strength is required and you’re unable to achieve this, you should contact the provider of the service you want to access to find out about alternative options.

You can find support for verifying your ID documents.

Check if a Strong identity strength is required for the online service you’re wanting to access. Most services accept a Standard identity strength. 

If a Strong identity strength is required and you’re unable to achieve this, you should contact the provider of the service you want to access to find out about alternative options.

Currently, you must have an Australian passport to verify your photo and reach a Strong identity strength. In future, you will be able to use more documents to verify your photo.

You can find support for verifying your ID documents or photo.

If you're experiencing issues verifying any of your documents, you can find support at Verifying your ID in myID.

Currently, you must have an Australian passport to verify your photo and achieve a Strong identity strength. In future, you may be able to use more documents to verify your photo. If you:

• experience issues verifying your photo, you can find support at Verifying your ID in myID 
• continue to experience issues during the face verification process, quit the app, wait 5 minutes and try again 
• receive an error code while verifying your photo, see Error codes or messages. 

If you’re a dual citizen with:

• both an Australian and foreign passport, verify your ID using your Australian passport. The visa on your foreign passport was revoked when you became an Australian citizen.
• 2 foreign passports, verify the passport that you used to enter Australia.

Your personal details may have been disclosed without your consent or authorisation as a result of a data breach incident or theft. This could include your personal documents or email address.

You can take these steps to ensure your myID remains secure:

• Increase your identity strength to the highest level possible. 
• Verify a new or re-issued document in myID
  • select More in the myID app
  • select Reset app
  • set up myID again using the new document.
• Use alternative documents to verify your ID if you are setting up myID for the first time. This includes re-issued documents.
• Regularly check My devices (your myID set up history) in your app and delete devices you don’t recognise.
• Update your myID email address if your current email has been compromised.
• Check your myID sign in historyExternal Link and contact the relevant service if there’s any activity you don’t recognise.

If you try to use a compromised document to set up myID on your device, the system may not verify your ID due to its added security measures.

Learn more about protecting your myID.

Prior to verifying each identity document and your photo image, you need to provide your express consent by clicking on the check box and selecting Submit.