Verifying your ID

Check if a Standard identity strength is required for the online service you’re wanting to access. Some services accept a Basic identity strength.

If a Standard identity strength is required and you’re unable to achieve this, you should contact the provider of the service you want to access to find out about alternative options.

Check if a Strong identity strength is required for the online service you’re wanting to access. Most services accept a Standard identity strength. 

If a Strong identity strength is required and you’re unable to achieve this, you should contact the provider of the service you want to access to find out about alternative options.

You need an Australian passport to verify your photo and achieve a Strong identity strength.

If you hold a Western Australia drivers licence, you also have the option to use it to verify your photo and achieve a Strong identity strength.

If you're experiencing issues verifying any of your documents, you can find support at Verifying your ID in myID.

You can verify your photo if you hold:

• an Australian passport
• a Western Australian drivers licence.

If you:

• experience issues verifying your photo, you can find support at Verifying your ID in myID
• continue to experience issues during the face verification check, quit the app, wait 5 minutes and try again
• receive an error code while verifying your photo, see Error codes or messages.

Usually, your Medicare card appears as an option to verify after you’ve verified your first ID document.

If you’ve verified another document and Medicare card is still not appearing as an option:

• check if you can use an alternative ID document
• reset your myID app and set up again as an existing user.

If Medicare card is not appearing as an option and you’re trying to reach a Strong identity strength:

• Select reset app
• Select I am an existing user
• Set up again and verify your Medicare card as your second document (after you verify your passport or WA drivers licence and photo).

If you’re a dual citizen with:

• both an Australian and foreign passport, verify your ID using your Australian passport. The visa on your foreign passport was revoked when you became an Australian citizen.
• 2 foreign passports, verify the passport that you used to enter Australia.

Your personal details may have been disclosed without your consent or authorisation as a result of a data breach incident or theft. This could include your personal documents or email address.

You can take these steps to ensure your myID remains secure:

• Increase your identity strength to the highest level possible. 
• Verify a new or re-issued document in myID
  • select More in the myID app
  • select Reset app
  • set up myID again using the new document.
• Use alternative documents to verify your ID if you are setting up myID for the first time. This includes re-issued documents.
• Regularly check My devices (your myID set up history) in your app and delete devices you don’t recognise.
• Update your myID email address if your current email has been compromised.
• Check your myID sign in historyExternal Link and contact the relevant service if there’s any activity you don’t recognise.

If you try to use a compromised document to set up myID on your device, the system may not verify your ID due to its added security measures.

Learn more about protecting your myID.

Prior to verifying each identity document and your photo image, you need to provide your express consent by clicking on the check box and selecting Submit.