Verify your documents and photos.
You can’t achieve a Standard identity strength
You can’t achieve a Standard identity strength Press enter to expand or collapse sectionCheck if a Standard identity strength is required for the online service you’re wanting to access. Some services accept a Basic identity strength.
If a Standard identity strength is required and you’re unable to achieve this, you should contact the provider of the service you want to access to find out about alternative options.
You can find support for verifying your ID documents.
You can’t achieve a Strong identity strength
You can’t achieve a Strong identity strength Press enter to expand or collapse sectionCheck if a Strong identity strength is required for the online service you’re wanting to access. Most services accept a Standard identity strength.
If a Strong identity strength is required and you’re unable to achieve this, you should contact the provider of the service you want to access to find out about alternative options.
Currently, you must have an Australian passport to verify your photo and achieve a Strong identity strength. In future, you will be able to use more documents to verify your photo.
You can find support for verifying your ID documents or photo.
Verifying your documents
Verifying your documents Press enter to expand or collapse sectionIf you're experiencing issues verifying any of your documents, you can find support at Verifying your ID in myID.
Verifying your photo
Verifying your photo Press enter to expand or collapse sectionCurrently, you must have an Australian passport to verify your photo and achieve a Strong identity strength. In future, you may be able to use more documents to verify your photo. If you:
- experience issues verifying your photo, you can find support at Verifying your ID in myID
- continue to experience issues during the face verification process, quit the app, wait 5 minutes and try again
- receive an error code while verifying your photo, see Error codes or messages.
Dual citizenship – verifying your passport
Dual citizenship – verifying your passport Press enter to expand or collapse sectionIf you’re a dual citizen with:
- both an Australian and foreign passport, verify your ID using your Australian passport. The visa on your foreign passport was revoked when you became an Australian citizen.
- 2 foreign passports, verify the passport that you used to enter Australia.
Your personal details have been compromised (including ID documents or email)
Your personal details have been compromised (including ID documents or email) Press enter to expand or collapse sectionYour personal details may have been disclosed without your consent or authorisation as a result of a data breach incident or theft. This could include your personal documents or email address.
You can take these steps to ensure your myID remains secure:
- Increase your identity strength to the highest level possible.
- Verify a new or re-issued document in myID
- select More in the myID app
- select Reset app
- set up myID again using the new document.
- Use alternative documents to verify your ID if you are setting up myID for the first time. This includes re-issued documents.
- Update your myID email address if your current email has been compromised.
If you try to use a compromised document to set up myID on your device, the system may not verify your ID due to its added security measures.
Learn more about protecting your myID.
Providing your express consent
Providing your express consent Press enter to expand or collapse sectionPrior to verifying each identity document and your photo image, you need to provide your express consent by clicking on the check box and selecting Submit.