Beta
We’ve updated the myID website.
During the beta, you can still access the legacy myID websiteExternal Link. In the case of any discrepancies, this website is the source of truth.
Setting up myID again, achieving a Strong identity strength, updating details and accessing services using the myID app.
Published 12 May 2025
To update your details in the myID app, your identity strength needs to match the highest level you've achieved on any device.
For example, if you have a Basic identity strength on the device you're using but previously achieved a Standard identity strength on another device, you need to increase your identity strength on the current device.
Access the My identity screen at the bottom of the app. You can update your:
You can't update your address or phone number in the myID app as these details aren't collected in the app.
If you have set up your myID before and want to set up your myID again on a new device, download the app and select I am an existing user.
Follow the prompts to:
If you’ve transferred your app from another device and weren’t prompted to re-verify your identity you will receive an error when attempting to access online services. To resolve this, select More from your app dashboard, then select Reset app and follow the prompts or the above instructions.
Tip: Not sure which email you used? |
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For security purposes, you'll receive a notification on all devices that have myID notifications enabled, and an email letting you know your myID is active on another device. Turn on notifications in your app to ensure you receive notifications. You can view a summary of your myID setup history under My devices.
Tip: Setting up on multiple devices |
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Check if a Standard identity strength is required for the online service you’re wanting to access. Some services accept a Basic identity strength.
If a Standard identity strength is required and you’re unable to achieve this, you should contact the provider of the service you want to access to find out about alternative options.
You can find support for verifying your ID documents.
Check if a Strong identity strength is required for the online service you’re wanting to access. Most services accept a Standard identity strength.
If a Strong identity strength is required and you’re unable to achieve this, you should contact the provider of the service you want to access to find out about alternative options.
Currently, you must have an Australian passport to verify your photo and reach a Strong identity strength. In future, you will be able to use more documents to verify your photo.
You can find support for verifying your ID documents or photo.
To update your email address in your myID app, go to My identity, select myID email and follow the prompts. You should always use a personal email address that only you have access to. Once updated, you need to use this email address when logging in with myID.
Where your myID is set up on multiple devices, make sure you update the app to the latest version on all devices and use the device with the highest level identity strength when updating your email address.
For example, if you set up your myID to a Basic identity strength on your current device but previously set it to Standard on another device, you need to increase your identity strength on your current device.
If you:
You can use the native screen reader on your device to set up myID.
Screen reader functionality is progressively being rolled out to the myID app, with more screens to come. It is currently available for most common screens, including the login screen, dashboard, verifying your birth certificate and Medicare card.
To enable screen reader functionality on your Apple device:
To enable screen reader functionality on your Android device:
The TalkBack screen reader feature is part of the Android Accessibility Suite app. You may need to download this app from the Google Play Store to enable TalkBack.