myGovID is now myID. It has a new name and look – but you can continue to use it the same way. Find out more.

Top enquiries

Setting up myID again, achieving a Strong identity strength, updating details and accessing services using the myID app.

Setting up your myID again (including on new or multiple devices) Press enter to expand or collapse section

If you have set up your myID before and want to set up your myID again on a new device, download the app and select I am an existing user

Follow the prompts to:

  • Enter your latest myID email address. You can’t set up with a different email address. If you do, this will lock your myID and you’ll be unable to use it. If you still have access to your app on another device and need to change your email address, first go to How to update your details in the myID app
  • Re-verify your ID. We recommend using the documents you previously used to set up myID. 

If you’ve transferred your app from another device and weren’t prompted to re-verify your identity you will receive an error when attempting to access online services. To resolve this, select More from your app dashboard, then select Reset app and follow the prompts or the above instructions.

Tip: Not sure which email you used?

For security purposes, you'll receive a notification on all your myID devices, and an email letting you know your myID is active on another device. Turn on notifications in your app to ensure you receive notifications. You can view your myID setup history  in your app.

Tip: Setting up on multiple devices
  • If you set up your myID on multiple devices, your identity strength is unique to each device based on the documents you’ve verified on each individual device. For example, you could have one device with a Standard identity strength and another device with a Strong identity strength because you verified your photo using your passport.
  • We recommend that you have the same identity strength across all of your devices.
  • To access an online service with your myID, the device you’re using needs to meet the minimum identity strength required by that service.
You can’t achieve a Strong identity strength Press enter to expand or collapse section

Check if a Strong identity strength is required for the online service  you’re wanting to access. Most services accept a Standard identity strength. 

If a Strong identity strength is required and you’re unable to achieve this, you should contact the provider of the service you want to access to find out about alternative options.

Currently, you must have an Australian passport to verify your photo and reach a Strong identity strength. In future, you will be able to use more documents to verify your photo.

You can find support for verifying your ID  documents or photo.

How to update your details in the myID app Press enter to expand or collapse section

To update your details in the myID app, your identity strength needs to match the highest level you’ve achieved on any device.

For example, if you have a Basic identity strength on the device you're using but previously achieved a Standard identity strength on another device, you need to increase your identity strength on the current device.

Access the My identity screen at the bottom of the app. You can update your:

  • Email address – Select myID email and follow the prompts. Find out more about updating your email.
  • Name – You can select a different name when using a verified document, or you may be able to verify a name change with a change of name certificate (in Tas, SA, NT and ACT only) or marriage certificate. You’ll be prompted to enter the details of your certificate when you either
    • verify a document that’s in your new name and hasn’t been verified previously
    • reset your app, set up your myID again using the same email address and previous name, and try to verify a document with your new name.
  • Date of birth – If you
    • entered an incorrect date of birth when completing your personal details, verify a document with the correct date and it will update automatically
    • verified a document which has an incorrect date of birth, you need to contact our support line.

You can’t update your address or phone number in the myID app as these details aren’t collected in the app.

Error message 'Your name is different' Press enter to expand or collapse section

When setting up your myID, your name needs to match on both of your Australian ID documents. If you receive the message ‘Your name is different’, the following actions may help to fix your issue.

Verify a change in name

If your name has changed, you may be able to verify the name change with a:

If you changed your name by deed poll, updated your birth record, or if your documents do not match for another reason, try the following methods.

Use an alternative document

Check if you have alternative documents that match your new name. If so, you can use these to set up myID. If you've already verified a document and you’re now unable to verify further documents due to a name change, you’ll need to call our support line.

Update your documents to match

If you need to update your name on a document, don’t verify it in the myID app yet. First, contact the document issuer to check if they can update your details. For example, you may be able to update your driver’s licence to reflect a change in name or correct a difference. If you need to update your birth certificate, contact the registrar of births, death and marriages in the state or territory you were born in.

Cancel any 'pending' documents

If you tried to verify a document before updating it, check if it is pending in your app before you try verifying it again. Do not delete your myID app. 

To check if you have a pending document select Increase identity strength and check if there are any documents that appear to be shaded. You need to cancel this pending document.

To cancel a pending document:

  • select the pending document
  • select Cancel on the ‘Confirm your name’ screen
  • select Continue to confirm.
The service you need isn’t in the myID app Press enter to expand or collapse section

Government online services cannot be accessed from within the myID app.

The myID app lets you securely prove who you are when accessing a government online service, such as myGov.

To access a service with your myID, go to the login page of the service you want to access or find the service in the list of participating services.

Find out how to use your myID app to access over 140 government online services.