Managing your myID

If you have set up your myID before and want to set up your myID again on a new device, download the app and select I am an existing user. 

Follow the prompts to:

• Enter your latest myID email address. You can’t set up with a different email address. If you do, this will lock your myID and you’ll be unable to use it. If you still have access to your app on another device and need to change your email address, first go to How to update your details in the myID app. 
• Re-verify your ID. We recommend using the documents you previously used to set up myID. 

If you’ve transferred your app from another device and weren’t prompted to re-verify your identity you will receive an error when attempting to access online services. To resolve this, select More from your app dashboard, then select Reset app and follow the prompts or the above instructions.

Tip: Not sure which email you used?
Search for both noreply@myid.gov.au and noreply@mygovid.gov.au in your email accounts for a recent notification. If your myID is already set up on another device, use it to check or update your myID email address. Still not sure? Contact our support line. Using the wrong email address will lock your myID on all devices and you’ll be unable to use it.

For security purposes, you'll receive a notification on all devices that have myID notifications enabled, and an email letting you know your myID is active on another device. Turn on notifications in your app to ensure you receive notifications. You can view a summary of your myID setup history under My devices.

Tip: Setting up on multiple devices

If you set up your myID on multiple devices, your identity strength is unique to each device based on the documents you’ve verified on each individual device. For example, you could have one device with a Standard identity strength and another device with a Strong identity strength because you verified your photo using your passport. We recommend that you have the same identity strength across all of your devices. To access an online service with your myID, the device you’re using needs to meet the minimum identity strength required by that service.

Documents and services capture and display names in different ways. For example, a driver’s licence might only have your first name and surname, but your Medicare card might show first name, middle name and surname.

This also applies to online services. For example, your myGov account might only have your first name and surname but ATO might have first name, middle name and surname.

Your name in myID is taken from one of the documents you used to verify your ID. If you’d like to change it to align with the service you’re accessing, you can switch to the name used in another verified document:

1. Select My identity at the bottom of the app.
2. Select Identity details – a list of your verified documents with corresponding names will display.
3. Identify your preferred name and select Use this name.
4. Select Continue to confirm the update.

For security purposes, you’ll receive an email letting you know when changes are made to your myID.

There is no limit to the number of times you can switch between verified names.

If the name you wish to use isn’t available from a previously verified document, you may be able to verify a name change with a change of name certificate (in Tas, SA, NT and the ACT only) or marriage certificate. You’ll be prompted to enter the details of your certificate if you either:

• verify a document that’s in your new name and hasn’t been verified previously
• reset your app, set up your myID again using the same email address and previous name, and verify a document with your new name.

To update your details in the myID app, your identity strength needs to match the highest level you achieved before.

For example, if you set up your myID to a Basic identity strength on your device but previously set it to Standard on another device, you need to increase your identity strength on your current device.

Contact the myID support line immediately if you receive an email about a change you’re not aware of.

We’re completing a phased rollout, so your app may not have updated yet to myID. You can manually update your app in the App Store or Google Play.

If you’ve updated your app to myID on an Apple device, you may still see myGovID (name, icons or images). To resolve this, turn off your device (slide to power off) and turn on again.

The myID app is compatible with most smart devices, and performs best when using:

• iOS 16 or later on Apple devices
• Android 13 or later. This excludes devices that use the Android Go operating systems, such as Android One.

Newer operating systems allow you to use the app's improved functionality and security enhancements. You can still use the myID app on most devices running an older operating system, however you may experience unexpected errors.

To verify your photo, your device needs to have a front-facing camera.

Your password must be 10 or more characters that include at least:

• one upper case character
• one lower case character
• one number or special character.

To make logging in to your app faster and easier, you can use the security features in your device such as face or fingerprint recognition. To enable this, turn on biometric functions in your device Settings and then in your myID app.

If you forget your password, select I forgot my password on the login screen of your myID app. You can try entering your password to check if it's correct.

If you still can't remember your password, you'll need to verify your ID again using the email address associated with your myID. If you've recently updated your email address in your myID app, this is the email address you must use when verifying your ID again.

To update your email address in your myID app, go to My identity, select myID email and follow the prompts. You should always use a personal email address that only you have access to. Once updated, you need to use this email address when logging in with myID.

Where your myID is set up on multiple devices, make sure you update the app to the latest version on all devices and use the device with the highest level identity strength when updating your email address.

For example, if you set up your myID to a Basic identity strength on your current device but previously set it to Standard on another device, you need to increase your identity strength on your current device.

If you:

• uninstalled the myID app but still have access to the email address associated with your myID, you need to set up again using that email address before updating your email
• uninstalled the myID app and no longer have access to the email address associated with your myID, you'll need to contact our support line 
• are unable to select your email address to update it, find support for when you get an error message or have issues.

You may have set up your myID again on a new device, multiple devices or the same device.

You can view a summary of your myID set up history under My devices in your app. To view all set ups select See all. The information displayed includes the date your myID was set up on each device and the last time it was used to log in to a government online service.

If you find a device or record you don’t recognise, report this immediately by contacting our support line.

To update your details in the myID app, your identity strength needs to match the highest level you’ve achieved on any device.

For example, if you have a Basic identity strength on the device you're using but previously achieved a Standard identity strength on another device, you need to increase your identity strength on the current device.

Access the My identity screen at the bottom of the app. You can update your:

• Email address – Select myID email and follow the prompts. Find out more about updating your email.
• Name – You can select a different name when using a verified document, or you may be able to verify a name change with a change of name certificate (in Tas, SA, NT and ACT only) or marriage certificate. You’ll be prompted to enter the details of your certificate when you either
  • verify a document that’s in your new name and hasn’t been verified previously
  • reset your app, set up your myID again using the same email address and previous name, and try verify a document with your new name.
• Date of birth – If you
  • entered an incorrect date of birth when completing your personal details, verify a document with the correct date and it will update automatically
  • verified a document which has an incorrect date of birth, you need to contact our support line.

You can’t update your address or phone number in the myID app as these details aren’t collected in the app.

You can delete or uninstall the myID app from your device, however this will not delete your registered Digital ID.

Before deleting the myID app, ensure your email address is up to date as this email is associated with your Digital ID. If you decide to reinstall the myID app in future, you will need to use this email address to set up again.

To discuss deleting your myID so it can no longer be used, contact our support line.

For more about how your information is collected, stored and used refer to the:

• myID privacy notice 
• myID privacy policy.

You can use the native screen reader on your device to set up myID.

Screen reader functionality is progressively being rolled out to the myID app, with more screens to come. It is currently available for most common screens, including the login screen, dashboard, verifying your birth certificate and Medicare card.

To enable the screen reader on your Apple device:

• open Settings
• select General (if required on your device)
• select Accessibility
• turn on VoiceOver.

To enable the screen reader on your Android device:

• open Settings
• select Accessibility
• select TalkBack
• switch the toggle to On.

The TalkBack screen reader feature is part of the Android Accessibility Suite app. You may need to download this app from the Google Play Store to enable TalkBack.

To ensure you receive all directions, check that your Verbosity settings are enabled in VoiceOver or TalkBack.